General FAQs

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ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations.

Because "International Organization for Standardization" would have different acronyms in different languages ("IOS" in English, "OIN" in French for Organisation internationale de normalisation), its founders decided to give it also a short, all-purpose name. They chose "ISO", derived from the Greek isos, meaning "equal". Whatever the country, whatever the language, the short form of the organization's name is always ISO.

ISO is the world largest standards developing organization. Between 1947 and the present day, ISO has published more than 18 500 International Standards, ranging from standards for activities such as agriculture and construction, through mechanical engineering, to medical devices, to the newest information technology developments.

ISO 9001:2015 is the requirement for Quality Management System. If your organization is meeting the requirements, you can apply. BQS will assess and issue certification.

Quality is the requirement for every business. So ISO 9001:2015 certification is applicable to all legal businesses.

ISI is the product certification. If a product carries ISI mark, the product is meeting the required quality requirements. ISI certification is issued by BIS only.

ISO 9001:2015 is the management system certification. It means, how your process is established, systems are developed to satisfy the customer. ISO 9001:2015 certification is NOT product certification.

Please download or purchase ISO 9001:2015 standard from Implement the requirements. Impart training, prepare manuals and follow the records. There are many consultants available in your area, you can get their help. If you specifically request, BQS can refer the consultant suitable for you. In any case, BQS and their staff NEVER do consultancy.

The certification is valid for three years subject to annual surveillance audits.

Quality Manual, Procedure manuals, Work Instructions, Various formats to support your core function, Customer complaint record, customer feedback record, internal audit and management review records.

Quality Manual, Procedure manuals, Work Instructions, Various formats to support your core function, Customer complaint record, customer feedback record, internal audit and management review records.

There are three cost involved in ISO 9001:2015 certification.
1. Implementation cost (including document preparation, calibration, house keeping etc).
2. Consultancy Fee, if you employ a consultant.
3. Certification Fee (It is based on number of employees. Please visit webpage PRICE LIST)

1. Auditors transportation and accommodation.
2. Service tax for certification fee.

The certification fee is calculated based on number of employees. BQS will charge as per the number of employees after three years.

Auditing is a fact finding exercise and not fault finding exercise. In fact, more non-conformance means more opportunity for improvement. Auditing is a planned activities. As per our procedure, we cannot do surprise check. Our audits are classified into two stages. During the stage 1 audit, the auditor will verify the readiness by performing onsite document review, verification of important processes, internal audit and management review records etc. He cannot issue non-conformance at this stage. He will issue Area for concern which you have to close before certification audit. Stage 2 is the certification audit when the auditor will perform complete audit.

BQS executed an agreement which covers confidentiality. BQS and their staff will not disclose any of your information to any third party without your written permission. BQS is interested in the compliance with the system requirements only. You can very well keep your trade secrets even without showing to our auditors.

All certificates are issued for three years. BQS do not issue permanent certificate.

BQS expect minimum three months implementation. As per our experience, BQS take at an average of 15 days to 30 days to issue certification from the date of application.

QMS is a tool for improving the performance of an organization. It is a proven tool in many countries and industries. Our sincere advice is to go for proper implementation and get the benefits. BQS do not compromise on the requirements and cheap certification is not possible.

It is IMPOSSIBLE to get BQS certification.

It is your ignorance. ISO 9001:2015 QMS have plenty of benefits. As you are paying, we recommend you to go through the process and get the benefits. BQS do not compromise on implementation effectiveness.

ISO audits are not fault finding, it is a fact finding. We will categorize the non-conformities and give back to the clients for further implementation. On satisfactory compliances, BQS issue certificates.

All BQS certified clients are listed at If your name appear, your certificate is genuine.

BQS assesses the effectiveness of QMS implementation. The effectiveness varies from clients to client even though all are certified. BQS displays the effectiveness rating in the website.

Please take corrective action for the non-conformances and implement the recommendation for improvement. Please invite BQS to carry out special surveillance. Thus you can improve the effectiveness rating.

Accreditation is the procedure by which an authoritative body gives formal recognition that a body or person is competent to carry out specific tasks. In relation to management systems, an accreditation body will evaluate the competence of a certification body to perform the certifications for which it wishes to be accredited. Once accredited, this indicates to the client of the certification body that its competence to do the certifications has been independently confirmed.

Some conformity assessment bodies may wish to distinguish themselves from their competitors by having an impartial evaluation of their competence by an accreditation body based on internationally-recognized criteria.

Excerpt from the ISO website:
"In most countries, accreditation is a choice, not an obligation and the fact that a certification body is not accredited does not, by itself, mean that it is not a reputable organization. For example, a certification body operating nationally in a highly specific sector might enjoy such a good reputation that it does feel there is any advantage for it to go to the expense of being accredited. That said, many certification bodies choose to seek accreditation, even when it is not compulsory, in order to demonstrate an independent confirmation of their competence."

Yes. This is the requirement as per ISO 17021:2011. The surveillance audit shall be completed before the anniversary of certification audit. BQS will immediately suspend such clients and the details will be updated in the website.

A recent survey by ISO in 10 countries shows that implementing standards can provide economic benefits from between 0,5 % and 4 % of their annual sales revenues. Please visit

Regular internal audits, management reviews, corrective and preventive actions, continual improvement projects, attending seminars, workshops will improve you further. BQS provides training, seminars and workshop on various QMS topics at selected locations at free of cost.

You can contact the customers. They will respond and treat your complaint. If it is not solved, you can make a complaint to BQS. We will verify the status and give you feedback. Please note that the outcome of such investigations will be purely based on the nature of complaints.

You can contact our Office. The contact details are listed at Contact Us
You can e.mail to

ISO 9001:2015 certification is a management system certification and not product certification. So if you use our logo on the product, it may mislead your customers that your product is meeting ISO 9001:2015 requirements. So using our logo on product, test certificate etc are not allowed. For further details please refer our "Use of Mark" or contact our office, we will guide you.

Still, if you have any question, you can mail to

All the best!

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